1. The three different actions
Cancellation, statutory withdrawal and a refund request are related but different:
- Cancellation stops the next monthly renewal. It normally leaves Premium available until the end of the period already paid.
- Withdrawal is a statutory consumer right that may let you end a distance contract within a legal deadline.
- A refund request asks us to return a payment under the additional commercial rules below or another mandatory legal remedy.
This policy never reduces a more favourable right granted by applicable consumer law.
Effective date: 25 August 2026.
2. Cancelling Premium
You can cancel Premium at any time from the Stripe billing portal opened through Viking Saga. Cancellation prevents the next renewal. Unless the portal expressly states otherwise, your existing Premium access continues until the end of the current paid period.
A normal cancellation after the first paid period does not automatically produce a prorated refund. The additional cases below may still apply.
3. Additional refunds we offer
| Situation | Remedy |
|---|---|
| Duplicate charge, wrong amount or unauthorized charge | Full refund after verification. |
| First paid charge after the free trial, requested within 14 days of that charge | Full refund of that first paid charge. |
| Continuous service outage attributable to Viking Saga lasting more than 48 hours | Your choice of an equivalent extension of access or a refund proportionate to the unavailable period. |
These commercial remedies are in addition to statutory withdrawal, conformity and payment rights.
4. Statutory right of withdrawal
If you are an EU consumer, you generally have 14 days from conclusion of a distance service contract to withdraw without giving a reason, unless a valid statutory exception applies. Viking Saga does not currently ask you to waive that right.
Send your decision before the deadline to contact@mythic-harmonies.com. A clear email is sufficient. You may use the model below, but you do not have to.
The seven-day free trial does not shorten the statutory period. Our separate promise to refund the first paid charge when requested within 14 days of that charge is an additional commercial protection.
5. Model withdrawal form
Complete and send this form only if you wish to withdraw from the contract. It may be copied into an email.
6. How to request a refund
Email contact@mythic-harmonies.com with:
- the email address of your Viking Saga account;
- the date of the relevant payment;
- the reason for your request and, if useful, the invoice reference shown by Stripe.
Never send complete card details, a card security code, a password or an authentication token. We will not ask you for them.
7. Review and payment timing
We aim to communicate our decision within five business days after receiving enough information to verify the request. If a refund is approved, it is returned through the original payment route where possible. The time it takes to appear after processing depends on Stripe, the card network, your bank and the payment method.
A security or fraud check may be required for unauthorized-charge claims. This does not remove any right to challenge a payment directly with your payment provider.
8. What this policy does not exclude
Nothing here excludes mandatory remedies for a non-conforming digital service, fraud, an unauthorized payment, breach of contract or another right that cannot lawfully be limited. If there is a conflict, the mandatory rule applies.
9. Contact
- Operator
- Calogero Nicosia, trading as Mythic Harmonies
- Business number
- 0762.947.956
- VAT number
- BE0762947956
- Address
- Rue de Stembert 264, box B314, 4800 Verviers, Belgium
- contact@mythic-harmonies.com
- Telephone
- +32 455 17 90 00